Shipping Policy

Processing time

Orders are prepared and handed to the carrier within 1–3 business days of payment being confirmed. Orders placed on weekends or public holidays start processing on the next business day.

Shipping costs and delivery times

Available shipping options, their cost and the estimated delivery time for your address are shown at checkout before you pay. Delivery estimates come from the carrier and are not guaranteed.

The weeks before Christmas are the busiest time of the year for carriers. To have your decorations in time for the holidays, we recommend ordering as early as you can.

Taxes and duties

Any applicable sales tax or VAT is shown at checkout. If your order is subject to import duties in your country, we'll tell you before you complete your purchase.

Tracking your order

As soon as your order ships, we'll email you a tracking number and a link to follow your parcel. Tracking can take up to 48 hours to show the first update — that's normal.

Wrong address or failed delivery

Please double-check your shipping address at checkout. If you spot a mistake, contact us right away — we can fix it at no cost as long as the order hasn't shipped yet.

Parcels returned to us because of an incorrect address or failed delivery attempts can be re-sent (shipping may be charged again) or refunded for the value of the products.

Lost or delayed parcels

If your tracking hasn't updated for more than 10 business days, or your parcel is well past its estimated delivery date, get in touch through our Contact page with your order number. We'll open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or issue a full refund.