Returns & Refunds

30-day returns

You can return any item within 30 days of receiving it, for any reason. Items should be unused and in their original packaging, with any accessories they came with.

Customers in the United Kingdom

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. To cancel, let us know within those 14 days, then send the items back within 14 days of telling us. We'll refund you within 14 days of receiving the items back (or proof that you've returned them), including the standard delivery charge you originally paid.

Our 30-day returns window is in addition to these rights, and nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 for faulty goods.

Damaged, faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, let us know as soon as possible and send a photo of the item and the packaging. We'll send a replacement or give you a full refund, and we'll cover the cost of the return.

How to start a return

• Contact us with your order number and the items you'd like to return
• We'll reply with the return address and instructions
• Send the items back and keep your proof of postage
• Once the items reach us, we'll inspect them and confirm your refund

Return shipping costs

Unless the item is faulty, damaged or not what you ordered, the cost of sending it back is paid by you. We recommend using a tracked service.

Refunds

Refunds go back to your original payment method. Once we've processed your refund, it can take a few business days for your bank or card issuer to show it on your statement.